Terms & Conditions

Last Updated: January 2026

1. Introduction

Welcome to Dot Experience (“we,” “our,” “us”). These Terms & Conditions govern your use of our website and the services we provide. By accessing our website or engaging our services, you agree to be bound by these terms.

If you do not agree with any part of these terms, please do not use our website or services.

2. About Us

Dot Experience is a brand experience network operating across the Kingdom of Saudi Arabia, with regional offices in Dubai and Cairo. We specialize in connecting brands with captive audiences through entertainment venues, fitness networks, and premium destinations.

Registered Address:
Kingdom of Saudi Arabia
Riyadh · Jeddah · Dammam

3. Use of Our Website

Acceptable Use
You agree to use our website for lawful purposes only. You must not:

  • Violate any applicable laws or regulations

  • Infringe upon the rights of others

  • Transmit harmful or malicious content

  • Attempt to gain unauthorized access to our systems

  • Interfere with the website’s functionality

Intellectual Property
All content on our website — including text, images, logos, graphics, and videos — is the property of Dot Experience or our partners. You may not reproduce, distribute, or use our content without prior written permission.

Accuracy of Information
While we strive to provide accurate and up-to-date information, we do not guarantee that all content on our website is complete, accurate, or current.

4. Our Services

Dot Experience provides brand activation and experience marketing services, including but not limited to:

  • In-venue media and advertising

  • Product sampling and promotions

  • Branded experiences and activations

  • School programs and educational campaigns

  • Employee engagement experiences

Service Agreements
Specific services are governed by separate service agreements or contracts. These Terms & Conditions apply in addition to any signed agreements.

Service Availability
Our services are subject to venue availability, seasonal factors, and client agreement. We reserve the right to modify or discontinue services at any time.

5. Booking and Payment

Booking
Campaign bookings are subject to venue availability and client confirmation. All bookings must be confirmed in writing.

Payment
Payment terms are specified in individual service agreements. Typically:

  • A deposit may be required to secure bookings

  • Full payment is due according to agreed terms

  • Late payments may incur additional charges

Cancellations
Cancellation policies vary by campaign and venue. Please refer to your specific service agreement for details.

6. Intellectual Property Rights

Our Rights
All intellectual property rights related to our services, including branding, creative concepts, and campaign materials, remain the property of Dot Experience unless otherwise agreed.

Client Rights
Clients retain ownership of their own brand assets and intellectual property. We will only use client materials as authorized.

Confidentiality
Both parties agree to keep confidential information private and not disclose it to third parties without permission.

7. Liability and Disclaimers

Disclaimer
Our services are provided “as is” without warranties of any kind. While we strive for excellence, we do not guarantee specific results from campaigns.

Limitation of Liability
To the fullest extent permitted by law, Dot Experience shall not be liable for:

  • Indirect or consequential damages

  • Loss of profits, revenue, or business

  • Damages arising from third-party actions

  • Unforeseen circumstances beyond our control

Force Majeure
We are not liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, government actions, or public health emergencies.

8. Client Responsibilities

Clients agree to:

  • Provide accurate and complete information

  • Ensure they have the right to use provided materials

  • Comply with all applicable laws and regulations

  • Cooperate in good faith throughout the campaign

9. Privacy and Data Protection

Your privacy is important to us. Please refer to our Privacy Policy and Cookies Policy for details on how we handle your personal information.

We comply with applicable data protection laws in the Kingdom of Saudi Arabia and other jurisdictions where we operate.

10. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of Saudi courts.

11. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated “Last Updated” date.

We encourage you to review these terms periodically to stay informed.

12. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Dot Experience
Kingdom of Saudi Arabia
Riyadh · Jeddah · Dammam

Email: info@dot-experience.com
Phone: +966 50 532 3545